Privacy Policy

Last updated: January 2025

Rendo, LLC (doing business as Rendzo) (“Rendzo,” “we,” “us,” or “our”) operates the rendzo.com website and the Rendzo application (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Information We Collect

Information You Provide to Us

Account Information: When you create an account, we collect your name, email address, and profile information.
User Content: GPX files, route data, trip plans, comments, photos, and other content you upload, create, or share.
Payment Information: If you subscribe to a paid plan, our payment processor collects payment details. Rendzo does not store complete credit card numbers.
Communications: Information you provide when contacting us for support or feedback.

Information Collected Automatically

Usage Data: IP address, device and browser information, pages viewed, features used, and interaction logs.
Location Data: With your permission, approximate or precise location data from your device to enable location-based features. You may disable location access through your device settings.
Cookies and Similar Technologies: We use cookies, local storage, and similar technologies to maintain sessions, remember preferences, and analyze usage.

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service
Create and manage user accounts
Process subscriptions and payments
Enable route planning, mapping, and collaboration features
Communicate with you about service-related notices
Improve functionality, performance, and user experience
Detect, prevent, and address security or fraud issues
Comply with legal obligations

How We Share Your Information

With Your Direction

Information may be shared when you choose to make routes, trips, or other content public or share them with other users.

Service Providers

We share information with trusted third-party service providers that help us operate the Service, including:

Auth0 — authentication and identity management
Mapbox — map rendering and geographic data services
Mapillary — street-level imagery services
DigitalOcean — cloud hosting and file storage
Cloudflare — content delivery, security, and performance services
Resend — transactional and service-related email delivery

These providers process data only as necessary to perform services on our behalf and in accordance with their own privacy policies.

Legal and Safety Requirements

We may disclose information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, safety, and security of Rendzo, our users, or others.

Data Retention

We retain personal information for as long as your account remains active or as necessary to provide the Service and comply with legal obligations. When you delete your account, we will delete or anonymize personal information within a reasonable period, unless retention is required by law.

Your Rights and Choices

You may have the following rights depending on your location:

Access & Portability: Download your personal information and GPX files through your account or by request.
Correction: Update or correct account information at any time.
Deletion: Request deletion of your account and associated personal data.
Location Controls: Disable location data access through your device settings.
Cookies: Control cookies through browser settings.

Requests may be submitted via our Support page.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in
Remember preferences
Analyze usage patterns
Improve performance and reliability

Disabling cookies may limit certain functionality of the Service.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information, including encryption in transit (HTTPS), access controls, and regular security reviews. However, no system is completely secure.

Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted promptly.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States, where data protection laws may differ. By using the Service, you consent to such transfers.

California Privacy Rights (CCPA/CPRA)

California residents may have additional rights, including:

Right to know what personal information is collected
Right to request deletion of personal information
Right to opt out of the sale or sharing of personal information (note: Rendzo does not sell personal information)
Right to non-discrimination for exercising privacy rights

European Privacy Rights (GDPR)

If you are located in the EEA, UK, or Switzerland, you may have rights including access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Requests can be submitted via our Support page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service constitutes acceptance of the revised policy.

Contact Us

Rendo, LLC Contact Support